Brian J. Shaw (239) 272-7156

PROFESSIONAL SUMMARY

Accomplished Systems Engineer with extensive project management, systems integration and hosting architecture experience.

• Successfully managed software monitoring projects for both client/server and web applications for multiple lines with over nine million clients representing fifty million dollars in daily advertising revenue.
  
  

• Broad and well-rounded systems knowledge with a decade of industry expertise in network administration, systems monitoring and IT Project Management.
  
  

• Experienced project manager able to effectively communicate with both executives and individual contributors. Extensive experience adapting to change and working with heterogeneous architectures.
  
  

EDUCATION

Full Sail University

Winter Park, FL

• Expected graduation date, October 2009

• Course Director’s Award – Full Sail University Behavioral Sciences, February 2008

TRAINING

• SONY Project Management Best Practices, SONY Corporation, 2006

• Notebook Diagnostics and Repair, SONY Corporation, 2005

• Advanced CISC Training, SONY Corporation, 2005

• Advanced UNIX Monitoring, NTT, 2004

• Advanced Windows Monitoring, NTT, 2004

• Unix Systems Administration, NTT, 2004

• Web and Mail Server Administration, NTT, 2004

TECHNICAL SKILLS

• Enterprise Monitoring: HP OpenView, HP Insight, Ipswich What's Up, Traffic Light, Gomez Network Monitoring

• Operating Systems: Irix, FreeBSD, Linux, Unix, Windows

• Web Servers: Apache, IIS

• Networking: TCP/IP, POP, SMTP

• Shell Scripting: Perl, Bash, CSH

• Call Center/Support Software: OPAS, Goldmine, IDS

WORK EXPERIENCE

Perot Systems

06/14/2006 – 06/20/2008

Ft. Myers, Florida

Systems Support Analyst

• Responsible for Server, Application and Network Monitoring across 7 global datacenters.

• Served as key escalation point for the deployment of the Perot Systems global technology platform.

• Resolved hundreds of performance and infrastructure issues in mission critical product lines.

• Trained Offshore Infrastructure Team and developed supporting documentation.

• Coordinated datacenter migration for both US and European sites. Coordinated Datacenter move from Fort Myers, FL to Sterling VA. Was key coordinator in Amsterdam Datacenter move comprising of equipment from both London and a second Amsterdam Datacenter. Received recognition from Global Director of Production Engineering regarding Amsterdam datacenter move.

• Responsible for compiling SLA data for Management and Engineering teams.

Sony Electronics

Technical Support Escalation Group

10/19/2005 – 02/15/2006

Ft. Myers, Fl

• Served as member of technical staff with primary responsibility for escalated issues related to systems and software.

• Mentored and trained junior systems engineers on resolution of issues related to homegrown monitoring systems.

• Handled phone escalations concerning disgruntled customers.

• Escalation group for bundled Sony software including Norton Antivirus and Photoshop Elements.

NTT/Verio, Inc

10/25/1999 – 10/24/2004

Boca Raton, Fl

Network Support Analyst

• Troubleshooting and Documentation

• Responsible for resolution of escalated support issues.

• Worked directly with Unix and NT System Administrators for hosting related resolution.

• Responsible for day-to-day network and systems administration of Unix and Windows platforms in hosting center.

• Responsible for writing ISO-9000 documentation for my department.

• Compiled SLA Data for Premier Support group and Quality Assurance.

• We were provided laptops for 24/7 support on need-based system.